Federal IT systems at risk of ‘critical failure,’ Trudeau warned in memo

One of the few visible lines says the public service will be working on projects “to stabilize mission-critical systems.”

The Liberals promised in the fall campaign to improve services for Canadians.

These back-office problems often require long-term spending commitments and improvements that aren’t easily seen by voters, which means they aren’t usually top-of-mind issues for politicians. But there has been a growing belief inside the government that how satisfied citizens are with digital services is linked to how much trust they place in their government.

Nowhere is the issue of antiquated systems more pronounced than Employment and Social Development Canada, which oversees child, parental, senior and employment insurance benefits.

The Liberals have already made multiple changes to the federal social safety net that required programming changes to old systems. The documents to Trudeau suggest the aged systems pose a problem for more changes the Liberals have promised.

“The complex array of existing programs and services means that future program changes, to continue providing Canadians with the programs and services they expect when interacting with their government, will need to account for pressures on legacy IT systems, which are facing rust-out and critical failure,” part of the briefing binder says.

“These aging platforms neither meet the desired digital interaction nor are capable of full automation, and thus are unable to deliver cost-savings through back-office functions.”

For example, the system that runs old age security is almost as old as those now reaching the age to benefit from it.

A separate document says upgrades are taking longer than planned because of procurement delays and the complexity of projects.

Funding pressures are coming in part from the requirement to maintain existing technologies longer than originally anticipated, the document says.

Often, officials didn’t look to upgrade these old systems so long as they continued to work, said Andre Leduc, vice-president of government relations and policy with the Information Technology Association of Canada. He said the majority of departmental IT budgets are used to keep old systems running, leaving little spending room to deploy new technology like cloud computing.

“It’s not that they’re hitting the panic button. There is no panic yet,” Leduc said.

“There is a lot of concern, both within the bureaucracy, within the political layer, and within industry about we need to get this ball rolling. We need to help government digitally transform.”

Leduc said it won’t be an easy fix because of the money required, and getting the government to move ahead with major IT work after getting burned on high-profile projects. The most glaring example is the Phoenix pay system that has left public servants overpaid, underpaid or not paid at all.

This report by The Canadian Press was first published Feb. 1, 2020.

— With files from Jim Bronskill

Jordan Press, The Canadian Press

by Canadian Press

Federal IT systems at risk of ‘critical failure,’ Trudeau warned in memo

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