Mom: Airline agent mocked 5-year-old girl's 'Abcde' name

By The Canadian Press
November 29, 2018 - 9:15am

SANTA ANA, Calif. — A woman says a Southwest Airlines agent in Southern California mocked her 5-year-old daughter's 'Abcde' name when they were preparing to board a flight home to Texas.

KABC-TV reported late Wednesday that Traci Redford accused a gate agent at Orange County's John Wayne Airport of laughing at her daughter's name and posting a photo of her boarding pass on social media.

The girl's name is spelled with the first five letters of the alphabet and is pronounced "AHB-sih-dee."

Redford says the family was pre-boarding because her daughter has epilepsy.

She says she asked the agent to stop and that someone saw the social media post and notified Southwest.

Southwest issued a statement apologizing to the family. The airline says it has followed up with the employee.


This version corrects that the girl's name is Abcde, not Abdce.

The Associated Press

Trump cancels Putin meeting over Russia-Ukraine sea dispute