Computer outage affecting Shoppers Drug Mart locations has been resolved
TORONTO — Shoppers Drug Mart said Wednesday it resolved a computer outage that began Monday night, affecting more than 1,300 locations and preventing customers from paying with debit cards and using the retailer’s loyalty points program.
The national pharmacy retail chain, owned by Loblaw Companies Ltd. (TSX:L), said the outage was caused by a network failure that impeded stores from connecting to internal and external systems.
Shoppers spokeswoman Tammy Smitham said all of its stores started experiencing “intermittent” technical difficulties Monday night and the problems continued into Wednesday morning.
“I can’t recall something of this magnitude occurring,” she said.