South Country Co-op says its sale will go ahead despite technical issues caused by a cybersecurity incident. File Photo/CHAT News

By Eli J. Ridder

Co-op cardlock locations back online after cybersecurity incident

Jul 4, 2024 | 1:30 PM

All 398 Co-op cardlock fuel stations have returned to full operation and can once again service customers, the company said Thursday, bringing an end to widespread disruptions caused by a cybersecurity incident last week.

“Our team has been working around the clock to recover our cardlock network and we want to thank Co-op cardlock customers for their patience and understanding throughout this process,” Federated Co-operatives Limited said in a statement.

Co-op’s cardlock stations are used by transport trucks, among other large or corporate vehicles, and are separate from the co-operative’s regular retail pumps.

Co-op locations across western Canada — including both cardlock gas stations and retail storefronts — had internal and customer-facing systems impacted by the incident that occurred last week.

The company did not make it immediately clear on Thursday if all of its systems had recovered from the technology failure.

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Federated Co-operatives said Wednesday that the company was “making significant progress in restoring some operations”.

“The cybersecurity incident has slowed down certain aspects of our business, but we are prioritizing key grocery items and consumer good for delivery to local Co-ops,” it said in a released statement.

Co-op retail gas bars are largely unaffected and customers can still utilize those stations, Co-op said.

South Country Co-op said earlier on Thursday its new sale will go ahead at retail stores across southeast Alberta despite supply and technical issues that are lingering after a cybersecurity incident.

While some customers may have challenges accessing the sale flyer in the Co-op App, it can be picked up in-person or viewed on Flipp.