City looking for volunteers to scan tickets and greet patrons at Co-op Place. (CHAT News File Photo)

By Brian Konrad

City says change needed to sustain venue's future

City looking to mix paid and unpaid workers at Co-op Place

Aug 24, 2021 | 10:55 AM

MEDICINE HAT, AB — The move away from a private operator at the Co-op Place means the city will no longer be paying people to scan tickets, greet people and serve as ushers.

Instead, it’s now recruiting volunteers to do those jobs.

Brian Mastel, managing director of public services, says “when the event centre was operated by a private company, all of these positions were paid staff, but as a city-run facility, we’ve had to contemplate operational changes to reduce costs and find financial sustainability.”

He says a mix of paid staff and volunteers will help reduce the taxpayer burden while continuing to build civic pride and enhance the customer experience.

WHAT'S ON

Here is what's on this weekend in Medicine Hat and area: Dec. 13-15

6h ago

IN THE COMMUNITY

Medicine Hat's Mustard Seed adding new shelter spaces at Alberta government's request

Dec 12, 2024

HOLIDAYS

Medicine Hat Kiwanis hosting Christmas dinner, applications due Friday

Dec 12, 2024

Aaron Nelson, manager of cultural, experiences and events with the city of Medicine Hat, says there are about 100 volunteers serving as ushers, greeters and tour guides, among other services.

The city says analysis of the operational and cost structure at Co-op Place looking at the sustainability of the venue included changes to the staffing structure.

A recent hiring fair at the Co-op Place resulted in nearly 100 additional hires in anticipation of the event season.

The city expects the volunteer recruitment program to provide additional support that will enhance the visitor experience.