Newly ratified contracts amplify Phoenix pay system problems
OTTAWA — When Ann Speers retired from her federal government job more than a year ago, she noticed something wrong with her bank account; she had been overpaid on her final paycheque.
Several months and countless emails and phone calls later, the 56-year-old Toronto resident thought the problem had been resolved.
But Speers, along with tens of thousands of other current and former civil servants, found out last week that their problems with the Phoenix pay system are far from over as the department that oversees the system grapples with an acute staff shortage.
Public Services and Procurement Canada revealed Monday that its backlog of problem pay files grew by 9,000 in August from the previous month. It blamed the increase on the recent ratification of several large civil service contracts. And it suggested the backlog may grow even bigger before winter sets in.